Last updated: November 2025
We collect information you provide directly to us, such as when you create an account, upload images, use our 3D reconstruction services, or contact us. This may include:
- Personal information (name, email address, phone number)
- Account credentials and preferences
- Images and 2D content you upload for 3D reconstruction
- Generated 3D models and associated metadata
- API usage data, processing logs, and technical analytics
- Communications with our support team
- Payment information
- User-generated content and project data
We use the information we collect to:
- Provide, maintain, and improve our 3D reconstruction services and AI models
- Process your images and generate 3D models using our AI technology
- Process payments, subscriptions, and manage billing for paid services
- Send you technical notices, API updates, and support messages
- Respond to your comments, questions, and technical support requests
- Monitor and analyze service usage, performance, and trends
- Improve the accuracy and quality of our AI reconstruction models
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations and enforce our Terms of Service
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With your explicit consent: When you authorize us to share your 3D models or project data
- Service providers: With trusted third-party vendors who help us operate our services (e.g., cloud hosting, payment processing, analytics) under strict confidentiality agreements
- Legal compliance: When required by law, regulation, or legal process, or to protect our rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- Aggregated data: We may share anonymized, aggregated usage statistics and AI model performance data
Important: We do not use your uploaded images or generated 3D models to train our AI models without your explicit consent. Your content remains your property.
Data Storage and Security
We implement enterprise-grade security measures to protect your personal information and content:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access controls: Strict authentication and authorization measures for all user data
- Retention: We retain your data only as long as necessary to provide our services, or as required by law
- Backups: Regular encrypted backups with geographic redundancy
- Security monitoring: Continuous monitoring for suspicious activities and potential breaches
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights and Choices
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccuracies in your personal information
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Portability: Request export of your data in a structured, machine-readable format
- Objection: Object to certain processing activities or data uses
- Restriction: Request restriction of processing under certain circumstances
- Withdraw Consent: Withdraw consent for optional data processing at any time
To exercise these rights, contact us at support@sam3d.ai or through your account settings. We will respond to your request within 30 days.
Note: Some data may be retained for legal compliance, security, or legitimate business interests even after account deletion.
International Data Transfers
Plyxa3D operates globally using Cloudflare's infrastructure. Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
Children's Privacy
Our services are not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Sending an email to the address associated with your account
- Posting a notice on our website
- Updating the "Last updated" date at the top of this policy
Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:
For users in the European Union, you have the right to lodge a complaint with your local data protection authority.